DCDB – Digital Commerce Dispute Board | Fair Resolution in 7-14 Days

Get Your Money Back or Product Delivered—Guaranteed Resolution in 14 Days

Bangladesh’s first structured dispute resolution system for digital commerce. No more endless Facebook arguments or ignored complaints.

  • 7-14 Day Resolution — Not weeks or months
  • Evidence-Based Decisions — Fair outcomes for both sides
  • Industry-Backed System — Trusted by sellers, respected by buyers
🔴 File Your Complaint — It’s Free ⚪ Register as a Verified Seller

❌ Before DCDB

“কোথায় আমার টাকা?”
“Scammer! Block koro!”
“Admin please help…”
*endless tags, no resolution*

✅ With DCDB

Case #1234 ✓ Resolved in 9 days

Evidence reviewed → Fair decision → Problem solved

বাংলাদেশের ডিজিটাল বাণিজ্য বাড়ছে। কিন্তু বিশ্বাস কমছে।

Every day, thousands of Bangladeshis lose money in digital commerce disputes:

📦

Product না পেয়ে

Seller disappears after payment

💸

Refund আটকে থাকে

“Processing” for months

🤥

Fake complaints hurt honest sellers

One lie ruins reputation

❌

No one to turn to

Courts take years, police don’t handle this

The result?

Buyers stop trusting online shopping.

Sellers can’t grow without credibility.

The entire ecosystem suffers.

💡 The missing piece: A fast, fair system that actually works.

Introducing DCDB: Where Disputes Actually Get Resolved

The Digital Commerce Dispute Board (DCDB) is Bangladesh’s first industry-led resolution platform that treats digital commerce disputes like they matter.

  • ⚖️

    Mediate first

    60% of cases resolve in mediation (3-5 days)

  • 📊

    Arbitrate when needed

    Evidence-based final decisions

  • 🔐

    Track accountability

    Sellers build trust scores, buyers get protection

What we don’t do:

  • ❌ Ignore your complaint
  • ❌ Take sides without evidence
  • ❌ Drag cases for months

Simple promise: Submit today → Know your outcome within 14 days.

From Complaint to Resolution in 4 Simple Steps

1
Day 0

Submit

📝 Fill out a 5-minute form with:

  • Order details (screenshots, invoice, chat proof)
  • What went wrong
  • What you want (refund/product/compensation)
2
Day 1-2

Screening

🔍 We verify:

  • Is this a valid digital commerce case?
  • Do we have enough evidence?
  • Assign case priority
3
Day 3-7

Mediation

🤝 Both parties talk through a neutral mediator:

  • 60% of cases end here with mutual agreement
  • Fast, collaborative, no hard feelings
4
Day 8-14 (If needed)

Arbitration

⚖️ Independent panel reviews evidence:

  • Binding decision issued
  • Consequences enforced (refund, trust score impact, etc.)

⏱️ Total Time: 7-14 Days Maximum

Why DCDB Works When Nothing Else Does

⚖️

Structured Process, Not Facebook Drama

No more “তুমি scammer” comment wars. Every case follows clear rules with real deadlines.

📊

Evidence Wins, Not Who Shouts Louder

We review transaction proofs, chat logs, delivery records—not emotional posts.

🔐

Seller Trust Score (New!)

Good sellers build reputation. Bad actors get exposed. Buyers see who’s reliable before purchasing.

⚡

Time-Bound Resolution

Your case won’t sit in limbo. If we miss our 14-day deadline, we escalate—not ignore.

🇧🇩

Built for Bangladesh

We understand bKash receipts, Pathao delivery issues, Facebook shop disputes—this isn’t a copy-paste foreign system.

Who Benefits from DCDB?

👤

For Buyers

  • নিরাপদ কেনাকাটা — Shop with confidence, knowing there’s backup
  • দ্রুত সমাধান — Get your money or product back in days, not months
  • Stop wasting time — No more endless tagging and arguing
🏪

For Sellers

  • Defend against fake complaints — Evidence protects honest businesses
  • Build verified reputation — Trust Score attracts more customers
  • Focus on business — Let DCDB handle problem cases
🏛️

For the Industry

  • Reduce fraud — Bad actors face consequences
  • Data-driven insights — Understand common dispute patterns
  • Sustainable growth — Trust = more people buying online

Who’s Behind DCDB?

DCDB is developed under the Digital Commerce Industry Framework (DCIF)—an industry-led initiative bringing together:

  • 🛒 E-commerce platforms
  • 📦 Logistics providers
  • 💳 Payment gateways
  • 👥 Consumer advocates

What “industry-led” means:

  • • Not a government court (faster, more practical)
  • • Not a for-profit arbitration firm (fair, not expensive)
  • • Run by people who understand digital commerce daily realities

Our mission: Create a trust-based ecosystem where disputes don’t kill commerce—they strengthen it.

Join the DCDB Pilot Program (Limited Spots)

We’re onboarding our first 100 sellers and testing with real cases.

Pilot participants get:

✅

Free dispute resolution (normally ৳500/case after pilot)

✅

Early Trust Score — Stand out as a verified early adopter

✅

Direct feedback channel — Help shape the system

Who should apply:

  • • E-commerce stores (Shopify, WooCommerce, custom sites)
  • • Facebook shop owners
  • • Payment partners (bKash agents, gateways)
  • • Logistics companies

⏰ Pilot ends June 30, 2026 — Apply before slots fill.

🟢 Apply for Pilot Access

Frequently Asked Questions

❓ Is DCDB a legal court?

No. We’re a non-judicial, industry-led resolution system—think of us as professional mediation/arbitration for digital commerce. Our decisions are binding within the ecosystem (affects trust scores, platform access), but we’re not a government authority.

❓ How long does resolution take?

Most cases: 7-14 days. Simple refund cases often resolve in 3-5 days during mediation. Complex fraud investigations may take the full 14 days.

❓ How much does it cost?
  • For buyers: Always free
  • For sellers: Free during pilot; after pilot, ৳500/case (refunded if complaint is proven baseless)
❓ What types of disputes do you handle?
  • Non-delivery of products
  • Product not as described
  • Refund delays
  • Payment disputes
  • Delivery/logistics issues

We don’t handle: Personal services, real estate, or cases already in court.

❓ What if I’m not happy with the decision?

Arbitration decisions are final and binding. However, if new evidence emerges, you can request a review within 7 days.

❓ Do sellers have to join DCDB?

Not mandatory—yet. But sellers who join gain verified status and Trust Scores, which buyers increasingly look for.

Stop Losing Money to Unresolved Disputes

Whether you’re a buyer who got scammed or a seller tired of baseless complaints—DCDB gives you a fair shot at resolution.

🔴 File a Complaint Now 🟢 Become a Verified Seller

💬 “The first 50 cases are being processed this month. Don’t wait—disputes get harder to resolve over time.”